CUSTOMER SERVICE TRAINING and WORKSHOPS

OVERVIEW
There is no denying that today’s customers are more vigilant. The outcry for Service Excellence has never been more critical now with the increasing intense competitive business environment. Are they bad news to your business? Quite the contrary, ... the vigilant customers that are difficult and demanding aregiving you insights to create a great service system. Our Service E-Learning programs make your online training experience as real as the emotions felt by your customers... and then, how to solve them for everyone. Organisations do not need a revamp of their structure to address the customers’ demands. DC online service training is about the DISCOVERY of the customers needs....(12 Online Training Modules on Customer Service)
Hypnotic Customer Service
Hypnotic Customer Service More productive communication and congruency between Doctors, Staff and Patients can make the difference in the ultimate credibility and efficiency of a hospital. The ability to effectively interact with multiple levels of personnel and patients breaks the barriers that are limiting necessary Doctor, Staff, Patient rapport, staff and patient loyalty, quality and profitability. Developing a healthcare professional’s communicative cohesiveness can be influenced through “Directive Communication”

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Customer Service for Technical Professionals
Hypnotic Customer Service Because of the nature of brain processing patterns, people in technical fields are often misunderstood and thought of as only data oriented individuals that have little concern for the feelings of others. This misconception is because non technical people literally speak a different brain language and their expression of caring is sometimes not perceive as sincere. When technical professionals try to fake it by going through the motions of customer service theory, it still comes across as just that, fake, and produces medical results at best.

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Customer Centered Service for Healthcare Organizations
Hypnotic Customer Service More productive communication and congruency between Doctors, Staff and Patients can make the difference in the ultimate credibility and efficiency of a hospital. The ability to effectively interact with multiple levels of personnel and patients breaks the barriers that are limiting necessary Doctor, Staff, Patient rapport, staff and patient loyalty, quality and profitability. Developing a healthcare professional’s communicative cohesiveness can be influenced through “Directive Communication”.

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Customer Service Intelligence
Hypnotic Customer Service There is no denying that today’s customers are more vigilant. The outcry for Service Excellence has never been more critical now with the increasing intense competitive business environment. How do you manage these customers? Are they bad news to your business? Quite the contrary, ... the vigilant customers are not difficult and demanding as they may sound. They just want value, service, convenience, choice and lots of attention.

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